As you move through the process of receiving coverage for your Coflex® procedure, remember to take notes, keep track of your conversations, and advocate for yourself. Talking with your insurance provider allows you to give your input on why this procedure is necessary for you. This can help influence how your case is handled.
Before you speak with your insurance, set goals for what you would like the outcomes of the conversation to be, such as learning what the next steps are, finding out the reasons behind the denial, or having your case expedited. To speak with your insurance provider, call the general customer service line, often located on the back of your insurance card, and let the agent know you have received a denial and want to speak to a supervisor.
A few questions you may want to ask include: